Cancellation Policy

If you need to cancel an order, please contact Petal Vault as soon as possible after placing your order.

Because certain preserved floral pieces, gifts, personalized products, and other items may be prepared, arranged, customized, or purchased specifically for your order, processing may begin shortly after the order is received.

Important: Submitting a cancellation request does not guarantee that the order can be cancelled.

If your cancellation request is received before we have started preparing or processing your order, we may be able to cancel the order.

If the cancellation is approved before processing begins, the eligible amount paid for the cancelled order will generally be refunded to the original payment method.

Once preparation or processing has begun, cancellation may no longer be possible.

This is particularly important for preserved floral arrangements, personalized products, made-to-order gifts, and items prepared specifically for a scheduled delivery.

Orders that have already been prepared, personalized, or dispatched generally cannot be cancelled.

Contact Us

Contact Petal Vault as soon as possible after placing your order.

Provide Details

Include your order number and the reason for your cancellation request.

Wait for Confirmation

We will confirm whether your order can still be cancelled.

If we approve a cancellation and a refund is applicable, the refund will generally be issued to the original payment method used for the purchase.

The time required for the refund to appear in your account depends on your bank, card issuer, or payment provider.

Petal Vault cannot control processing times imposed by your financial institution.

Personalized, custom, or made-to-order products may enter preparation immediately after an order is received.

Once preparation has begun, these products may not be eligible for cancellation except where otherwise required by applicable law.

Holiday, event, or other time-sensitive orders may be processed very quickly.

Because of the short preparation window, cancellation may not be available once the order has been accepted for preparation.

If you need to cancel a time-sensitive order, contact us immediately after placing it.

Requests to change a delivery date, delivery address, product, message, quantity, or other order details should be submitted as soon as possible.

We will try to accommodate changes when possible, but changes cannot be guaranteed once preparation has started.

Additional charges may apply when an approved change increases the cost of the order.

Orders that have already been dispatched cannot generally be cancelled.

If there is an issue with an order after dispatch or delivery, please refer to our Refund & Return Policy for information about damaged, incorrect, defective, or otherwise eligible items.

A cancellation request and a refund are separate matters. An order may only be refunded when the cancellation is approved and the applicable refund conditions are satisfied.

Nothing in this policy limits any rights or remedies that cannot legally be excluded under applicable law.

If you need to cancel or change an order, contact Petal Vault as soon as possible using the contact options available on our website.

Please include your order number and the details of the requested cancellation or change.

We recommend contacting us immediately after placing an order if you realize that something needs to be changed.