Shipping & Delivery

All in-stock Petal Vault arrangements are processed within 2–7 business days, excluding weekends and recognized holidays.

Processing includes order verification, product preparation, quality inspection, and protective packaging. Processing time is separate from shipping transit time.

Once your order has been prepared and dispatched, you will receive a shipping confirmation email containing tracking information when available. During high-volume periods, processing may take longer; significant delays will be communicated when applicable.

Petal Vault offers standard shipping to destinations worldwide. Delivery estimates depend on the destination, selected carrier service, and product availability.

Shipping charges and available delivery estimates are displayed during checkout.

Standard shipping transit time begins after your order has been processed and handed over to the shipping carrier.

Standard shipping typically takes 2–7 business days, excluding weekends and recognized holidays. Next-day and overnight express delivery are not currently offered.

For birthdays, anniversaries and other important dates, we recommend ordering early to allow for the full delivery window. Any applicable shipping fees are calculated and shown at checkout before you place your order.

Petal Vault aims to bring luxury preserved floral arrangements to customers around the world. Whether you are sending a romantic gesture, celebrating a milestone, surprising a loved one, or choosing a statement piece for your home, we want the experience to feel special.

Shipping availability and rates are determined by the delivery destination and selected shipping service. Available options will be shown during checkout.

Every Petal Vault arrangement is carefully inspected and packaged before leaving our facility. Because preserved floral arrangements are delicate luxury products, we take additional care to help protect them during transit.

Protective packaging may include cushioning materials, secure product positioning, and appropriately sized shipping cartons. When your order arrives, open the package carefully and follow the product care instructions.

Once your order ships, you will receive a shipping confirmation email with a tracking number when available. Use the tracking information to follow your package’s progress and estimated delivery date.

Allow the carrier time to update its tracking system after receiving your shipment. If tracking information has not arrived after the applicable processing period, contact our support team.

Customers are responsible for providing complete and accurate shipping information at checkout. Please verify the recipient’s name, street address, apartment or suite number, city, state, and ZIP code before submitting your order.

If you discover an error, contact Petal Vault as soon as possible. We will make reasonable efforts to accommodate address corrections before shipment, but changes cannot be guaranteed once an order has been dispatched.

Additional shipping charges resulting from an incorrect or incomplete address may be the customer’s responsibility.

If your arrangement arrives damaged or you receive an incorrect product, contact our customer support team promptly so we can review the issue.

To help us assess the situation, please provide:

• Your full name and order number.
• A description of the issue.
• Clear photographs of the arrangement.
• Photographs of the shipping box and protective packaging.

Our team will review the information and determine the appropriate resolution in accordance with our store policies and applicable consumer protections. Please retain the original packaging until your claim has been reviewed.

Unexpected delays may occasionally occur due to severe weather, carrier disruptions, transportation issues, holidays, or circumstances beyond our control.

If your shipment appears delayed or lost, contact our customer support team so we can help review its status. Carrier delivery estimates are not guarantees unless expressly stated as a guaranteed service.

Demand may increase around Valentine’s Day, Mother’s Day, Christmas and the holiday season, and other major gifting occasions. Processing and delivery schedules may be adjusted during these periods.

We strongly recommend ordering in advance when purchasing for a time-sensitive occasion. Special holiday ordering deadlines, when applicable, will be announced on our website.

Our standard processing schedule operates on business days. Orders placed on Saturdays, Sundays, or recognized holidays will generally begin processing on the following business day.

Delivery times may vary according to carrier operating schedules and destination.

Some Petal Vault collections may have limited availability because of their design, materials, or production requirements. Products unavailable for immediate shipment may require additional preparation or restocking time.

Applicable lead times will be communicated on the product page, during checkout, or through direct customer communication. Out-of-stock and special-order products may take longer than the standard 2–7 business day delivery window.

Returns, exchanges, and cancellations are governed by Petal Vault’s separate Return & Refund Policy. We encourage customers to review that policy before completing a purchase.

For questions about shipping, delivery, tracking, or an existing order, please contact us through the Contact Us page on our website.

You may also connect with us on Instagram: @PetalVaultOfficial.